Frequently asked questions
When will I receive my order ?
As indicated on our site, orders placed before 2:00 p.m. are dispatched the same day. Depending on the chosen carrier, delivery times may vary. For Colissimo, delivery is made within 48 hours, for Chronopost in 24 hours and for Mondial Relay between 3 and 5 days.If you order Friday after 2:00 p.m., your order will be shipped on Monday.
I want to modify / cancel my order, how do I do this ?
Upon validation of your order, the information is immediately transmitted to our logistics provider so that your order can be prepared and sent as quickly as possible. It is therefore no longer possible for us to modify its content and the information provided when placing your order (address, size, color, etc.). You have 30 days to return a product to us. Do not hesitate to consult our section: Delivery and returns information.
What countries do you deliver to ?
We deliver to all the countries indicated in our section: Delivery information. The delivery in Canada or USA is currently under study.
Can you drop a note in the package and / or proceed with gift wrapping?
You can add a note to your order which will be added to your package. Please note, there is an additional charge of 0.50 cents for this option.However, we do not currently offer gift wrapping.
Can I send my package to a loved one?
Of course ! Just enter your address in "Billing address" and its address in "Delivery address". Don't worry, we never put an invoice in our packages, just a delivery slip.
I received a defective / broken product, what should I do?
You must contact our customer service within 7 days of receiving your order. We advise you to attach to your message photos / videos of the defective / broken item as well as your NAME, FIRST NAME and ORDER N ° so that we can find a solution as quickly as possible.Once your request is processed, we will send you a prepaid return label so that you can return the damaged item to us. As soon as we have received and processed your return, we will send it again (if there is enough stock) or reimburse the product.
I would like to return items to you, what is the procedure?
You have a 30 day right of withdrawal. Only products returned in their original condition and packaging will be accepted. Incomplete, damaged, or visibly used items cannot be returned.You must return the new item(s) to the following return address:
89 Route de la Reine
92100 Boulogne Billancourt
It is your responsibility to keep all proof of return. We are not responsible for loss or damage. You are free to choose the type of shipment and the mode of transport. The return costs are therefore your responsibility. Once the return is received, it must be processed by our teams. Once this has been processed, we will come back to you to offer you a credit or refund.
My package is late, what should I do?
We invite you to consult your delivery tracking. If you notice an anomaly in the follow-up or a much too late reception, contact our Customer Service to proceed with the opening of an investigation.The investigation can take up to 21 days. We will not be able to make any refund or new shipment until we have received a feedback from the carrier.
Can't find the answer?
Write to us at firstname.lastname@example.org