Malgré notre contrôle qualité lors de l'expédition, il se peut que le produit ait été détérioré durant le transport et nous nous en excusons. Pour résoudre ce problème au plus vite,
contactez-nous
dans un délai de 30 jours suivant la réception de votre commande. N’hésitez pas à joindre à votre message des photos/vidéos de l’article défectueux/cassé ainsi que votre NOM, PRENOM et N° de COMMANDE afin que l’on puisse trouver une solution, le plus rapidement possible.
Une fois votre demande traitée, nous vous enverrons une étiquette de retour prépayée afin que vous puissiez nous renvoyer l’article endommagé. Dès que la réception et le traitement de votre retour seront effectués, nous procéderons à un nouvel envoi (si le stock est suffisant) ou au remboursement du produit.
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Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
Liquid error (snippets/faq-category line 17): include usage is not allowed in this context
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